Terms of service

Version 1.0. Effective [EFFECTIVE_DATE]. Words in square brackets are placeholders.

These terms are between you and [COMPANY_NAME], [COMPANY_FORM], Krivių g. 5, 01204 Vilnius (“plintus”, “we”, “us”). They cover plintus.ai, app.plintus.ai and everything you do there. If you use plintus, you agree to them.

1. What plintus is

plintus is a room planner. You send photos or a video of a room. plintus builds a first 3D version of it. You check it and type the lengths you know. Then you can change it. You can try real products from stores in your room. You can share the room and plan it with other people.

plintus is not a store. We do not sell furniture, paint or flooring. We link to stores that do. See section 9.

plintus is not an architect, an engineer or an electrician. See section 10.

2. Who can use it

  • You must be 18 or older.
  • If you sign up for a company, a studio or a team, you say you can bind it to these terms.
  • A consumer is a person who uses plintus mostly for purposes outside their trade or work. A business customer is everyone else. Sections that differ say so.

3. Accounts and guests

You can try plintus as a guest, with no account. Guest work stays for 7 days. After that we delete it. If you sign in within 7 days, we move your guest work into your account.

To keep your work, sign in with Google, Apple, X or email. Give us true details. Keep your sign-in safe. Tell us at support@plintus.ai if someone else uses your account.

A team workspace has an owner. The owner invites people, picks their roles, and pays. The owner is responsible for what the people in the workspace do under these terms.

4. Plans, prices and credits

Plans. At launch there are three plans: Free, Home and Studio. The pricing page lists what each one includes and its price. The price you see at checkout is the price you pay.

Prices. Prices for consumers include VAT. Prices for business customers show VAT added at checkout. A business customer in the EU outside our country can give a valid VAT ID, and then the reverse charge rule applies. All prices are in euros.

Credits. Heavy jobs cost credits. A scan, a picture and a makeover are examples. The pricing page lists the credit cost of each job.

  • The free grant is a one-time amount of credits for a new account. The first 3 idea pictures and the first room scan are free.
  • Monthly credits come with a plan. Credits you do not use in a month carry over for one more month. After that they end.
  • Credits you buy in a pack never end, for as long as your account exists.
  • A credit has no cash value. We do not pay out credits, and you cannot send them to someone else. Section 6 explains refunds.
  • If a job fails, we return its credits, and we tell you.
  • We reserve credits when a job starts. If you cancel the job, or it fails, we release them.

Changes to prices or plans. We can change prices and plans. We tell you by email at least 30 days before a change reaches you. A change to a plan you already pay for starts at your next renewal. If you do not agree, cancel before the renewal and you pay nothing more. Credits already in your account keep their value. We do not charge a higher price for a pack you already bought.

5. Subscriptions, renewal and cancelling

A paid plan renews by itself each month or each year, until you cancel. You can see the renewal date in your settings.

  • Cancel in two clicks. Open settings, choose Billing, press Cancel. You do not need to write to us or call us, and we do not ask why. Your plan then runs to the end of the period you paid for. You keep your rooms. Your account moves to the Free plan.
  • Yearly plans. We send you an email 7 days before a yearly plan renews. It says the price and how to cancel.
  • Seats. In a Studio workspace you pay for each editor seat. Adding or removing an editor changes the next invoice. Clients and viewers are free and do not use a seat.
  • Failed payment. If a payment fails, we tell you and try again for up to 14 days. If it still fails, the workspace moves to the Free plan. If you are over a Free plan limit, for example more rooms than the plan allows, you can still open and export your work, but you cannot add more. We delete a project only when you ask, or when you delete your account.

Stripe takes the payments. Their terms apply to the card and bank part of a payment.

6. Refunds and your right to change your mind

Our promise. You can get your money back within 14 days of any payment. This covers a first payment, a renewal and a credit pack. You do not need a reason. Press Refund in settings. We pay back the full price, with VAT, to the payment method you used. refund.md says how it works.

Credits and refunds. We remove the unused credits that came with the refunded payment. If you already used credits from it, the refund still covers the full price the first time. We can limit repeat refunds where someone uses the service and then refunds it again and again.

Your legal right to withdraw. EU law gives a consumer 14 days to withdraw from an online contract. For digital services that start at once, the law lets a trader end the right to withdraw after the service has begun, if the consumer agrees. We do not use that. Our 14-day refund is at least as good as your legal right, so you do not lose anything by starting to use plintus at once. If you use the withdrawal right in writing, we treat it as a refund request.

Business customers have no legal right to withdraw. The 14-day refund also applies to them.

Your other rights stay. Nothing here limits your rights under consumer law, including the legal guarantee for digital content and services (section 14).

7. Your content

What it is. Your content is everything you put into plintus: photos, videos, rooms, designs, comments, and what you ask the assistant. The pictures, floor plans and exports you create from it are your content too.

You own it. You keep all rights you have in your content. We do not own it. We do not claim a right to use it for our own ends.

What we may do with it. You give us a licence to use your content only to run plintus for you. This licence is worldwide, free of charge and not exclusive. It lasts as long as your content is in plintus, plus the short time needed to delete it. It lets us store it, process it with our service providers, show it to you and to the people you share it with, make the pictures and 3D models you ask for, and keep backups. It does not let us do anything else.

No training. We do not use your photos, videos, rooms or designs to train AI models. We have agreed this with every vendor that processes them for us. subprocessors.md lists these vendors. If we ever want to use content to improve a model, we ask you first, and you can say no without losing anything.

What we check and what we keep. We remove location data (GPS) from the photos you upload. We keep logs for 30 days. Logs hold no emails and no images. privacy.md has the details.

Your promises about your content.

  • You have the right to upload it. If the room is not yours, you have the permission of the owner or tenant. If you are a designer, you have your client’s permission.
  • It does not show a person who has not agreed to be in it, unless they cannot be recognised.
  • It does not break the law or someone else’s rights.

What you get from the AI. Pictures, models and answers made for you by AI are yours to use, for private and for business use, on every plan. This includes the Free plan. We give you no separate commercial licence, because you do not need one. Two limits apply. First, the law on who owns AI-made images is not settled in every country, so we cannot promise that a copyright exists. Second, products, their photos and their 3D models belong to the stores and brands that made them. You may use them inside plintus to plan your room. Other uses need the permission of the owner.

Delete. You can delete a project at any time. We remove its files within 7 days. Backups age out within 30 days. You can export all your data, and delete your account, in settings. privacy.md explains what stays after you delete an account.

Sharing. A share link shows what you choose to share to anyone who has the link. Treat a link like a key. You can switch it off at any time. People with a comment link can comment without an account. They type a name, and we do not check it. A Studio client link can also carry Approve. An approval records the name typed, the time and the version.

8. How you may use plintus

Use plintus for planning rooms. Do not:

  1. break the law, or help someone break it;
  2. upload content that shows a child in a sexual way, or any sexual, violent or hateful content, or content that threatens or harasses people;
  3. upload photos of other people’s homes, or of people, to spy on them or to find where they live;
  4. make AI pictures that pretend to show something that exists when it does not, in order to mislead a buyer, a renter, an insurer or a court. A staged room for a sale must say it is staged;
  5. remove or hide the AI labels and marks plintus puts on pictures, where the law or these terms ask for them;
  6. get around limits, free grants or credits, for example with many accounts, bots or scripts;
  7. scrape plintus, copy its catalog in bulk, or use its output to train a model that competes with plintus;
  8. attack, test without our written leave, overload or reverse-engineer plintus, except where the law lets you;
  9. share your account, or sell access to it;
  10. use plintus to give building advice to others, as if it were an engineering opinion.

If you break these rules we can remove content, pause your account, or close it. We tell you why, unless the law or an ongoing investigation stops us. You can reply, and we look again.

Reporting content. If you see content that you think is illegal, write to legal@plintus.ai. Say where it is, why you think it is illegal, and who you are. We reply to every report. If we remove content, we tell the person who posted it and say why. Our contact point for authorities under the Digital Services Act is the same address.

plintus shows products from stores. The store sells the product, takes the order and ships it. Your contract to buy is with the store. The store’s terms, prices, delivery and returns apply, not ours.

  • Prices, stock and sizes come from the stores. Every price shows the date we saw it. A price older than 7 days has a mark. The store’s price at checkout wins.
  • We do not control the stores’ sites or what they do with your data after you click.
  • A 3D model of a product says “exact model” or “approximate shape”. An approximate shape can differ from the real product.
  • Colours of paints and finishes on screen are approximations. Check the real thing before you buy.
  • Many buy links are partner links. We may earn a commission when you buy. It costs you nothing. A commission never changes what search shows or what the assistant picks. affiliate-disclosure.md has the details.

10. AI, accuracy and what to check yourself

plintus uses AI to make idea pictures, pictures, 3D models and assistant answers, and to build rooms from your photos and videos. AI can be wrong.

  • We say when we guess. Every size is marked measured, estimated or guessed. A size marked estimated or guessed can be off by a lot. Check it with a tape measure before you order, cut or build.
  • Idea pictures are ideas. They show a look. The furniture in them is not real and may not exist.
  • The assistant only proposes. It does not change your design until you press Apply. You can undo it.
  • AI labels. We mark AI-made pictures and answers. ai-labels.md lists the wording.
  • Not advice. plintus does not tell you what is safe to build. Do not use it to decide about load-bearing walls, wiring, gas, water, fire safety or anything that needs a licensed professional.

11. Our service

We work to keep plintus running, but we do not promise that it is always on and free of errors. We may change, add or remove features. We tell you in advance if a change takes away something important you pay for. We may run beta features, and they say so.

Support. We answer at support@plintus.ai. First reply within one working day (Monday to Friday, Lithuania business days). Studio customers go first in line.

Free plan. We can change or end the Free plan. We tell you 30 days before. You keep your work and can export it.

12. Our rights

plintus, its code, its design and its name belong to us or our licensors. These terms give you the right to use plintus, and no more. “plintus” and the plintus logo are our marks. You may not use them in a way that suggests we back you, without our written leave.

If you send us feedback, we can use it without paying you. This does not apply to your content.

13. Business customers

For business customers, these extra points apply.

  • Roles. The workspace owner and admins control the workspace and everything in it. If a person leaves your company, you must remove their access.
  • Data. For your content, you are the controller and we are the processor. The data processing agreement applies to every Studio workspace, with no signature needed. It is part of these terms.
  • Your clients. You are responsible for the permission to use your clients’ rooms and photos, and for what you promise them.
  • Invoices. We send an invoice by email after each payment. Pay by card or by the methods shown at checkout. A business that wants to pay by bank transfer can ask for a manual invoice.
  • Liability. For business customers, our liability is limited as section 14 says.

Consumers. The law gives you rights if a digital service does not match what we promised, for example the right to have it fixed, a price reduction or to end the contract. These rights stay. Nothing in these terms limits them. We are liable without limit for harm we cause on purpose or by gross negligence, for harm to life, body or health, and in every other case where the law does not allow a limit. In other cases where we break the contract, we are liable for the harm a person could foresee when they made the contract.

Business customers. We are liable without limit for harm we cause on purpose or by gross negligence, for harm to life, body or health, and where the law does not allow a limit. For other claims, our liability for one event or a series of linked events is limited to what the customer paid us in the 12 months before the event. We are not liable for lost profit, lost data that the customer could have saved by exporting, or indirect harm. We are not liable for a decision to buy, build or renovate that someone made from a plintus picture, price or size.

Third parties. We are not liable for the stores, their products or their prices, or for outages of services we do not run.

15. Ending the contract

You can stop using plintus and delete your account at any time in settings. Paid plans end as section 5 says.

We can end the contract with 30 days’ notice if we stop offering plintus. We refund what you paid for the time after the end. We can end it at once for a serious breach of these terms, for example by abuse that harms others, or for unpaid invoices after reminders.

When the contract ends, we delete your account and its content as privacy.md says. Before that, you can export your data. We keep invoices as long as accounting law asks.

16. Changes to these terms

We may change these terms. We tell you by email and in the app at least 30 days before a change that is not in your favour takes effect. You can stop using plintus and cancel before then. If you keep using it after the date, you accept the change. We keep old versions on this page.

17. Law and disputes

Consumers. The law of Lithuania applies, but you keep the protection of the mandatory rules of the country where you live. You can bring a claim in the courts of Lithuania or of your own country. You can use an out-of-court body for consumer disputes. In Lithuania this is [ADR_BODY]. We are willing to take part. The EU online dispute platform is closed, so we do not link to it.

Business customers. The law of Lithuania applies. The courts of [GOVERNING_LAW_COURTS] decide disputes, unless the law says otherwise.

Before you go to court, write to us at legal@plintus.ai. Most problems are solved with one email.

18. Other points

  • These terms and the pages they link to (privacy policy, refund policy, AI labels, affiliate disclosure, data processing agreement) are the whole agreement between us.
  • If a part of the terms is not valid, the rest stays valid.
  • If we do not use a right at once, we do not lose it.
  • You cannot hand these terms to someone else without our agreement. We can hand them to a company that takes over plintus, and we tell you.
  • We write the terms in English and German. If they differ, the version in the language you used to sign up applies.
  • We send notices to the email address of your account.

19. Who we are

[COMPANY_NAME], [COMPANY_FORM]. Krivių g. 5, 01204 Vilnius. Register: [REGISTER_NAME], number [REGISTRATION_NUMBER]. VAT ID: [VAT_ID]. Email: support@plintus.ai. See the imprint.

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