Refund policy

Version 1.0. Effective [EFFECTIVE_DATE]. This text is part of the terms of service, section 6.

The short version

You can get your money back within 14 days of any payment. No reason needed. No email, no call, no survey. Press Refund in settings.

How to ask

1. Open settings, then Billing.
2. Find the payment. If it is less than 14 days old, it shows a Refund button.
3. Press it. We show you the amount. Press Refund again to confirm.

If you cannot use the button, write to support@plintus.ai. We answer within one working day.

What you get

• The full price you paid, with VAT. This applies to a first payment, a renewal and a credit pack.
• To the same payment method. We cannot pay to another card or account.
• Within a few days. We send the refund to Stripe at once. Your bank or card company then takes 5 to 10 working days to show it. We email you when we send it.
• An invoice credit note for the refunded amount.

What happens to your plan

• A subscription. A refund of a payment ends the paid period it covered. Your account moves to the Free plan. You keep your rooms and can export them. If you only want to stop future payments, cancel instead. Cancel is two clicks, and your plan runs to the end of the period you paid for.
• A yearly plan. The 14 days start again each time the plan renews. We send you an email 7 days before it renews.
• A Studio plan. A refund covers the seats on that payment. The workspace owner can ask for it.

What happens to your credits

• We remove the unused credits that came with the refunded payment.
• If you already used some of them, you still get the full price back the first time. If the same workspace asks again and again, after using the credits each time, we may refund only the part that matches the unused credits. We tell you before we do.
• Credits from the free grant are not paid for, so they are never refunded.

When we refund on our own

• A job fails. We give the credits back by ourselves, and the app says so. You do not need to ask.
• We charge you twice, or the wrong amount. We refund the difference at once.
• A picture does not match your room. We make it again at no cost. If it still does not work, ask for the credit back.
• A long outage. If plintus is down for a long time while you pay for it, write to us. We give you a fair credit or refund.

After 14 days

After 14 days we do not refund a payment because you changed your mind. We still help when something is wrong. If plintus did not do what we said it would, the law gives you rights to have it fixed, a price cut or to end the contract (terms of service, section 14). We handle these on request, and they do not depend on the 14 days.

Your legal right to withdraw

EU law gives consumers 14 days to withdraw from an online contract. Our 14-day refund is at least as good, so you do not need to use the legal right. If you write to us that you withdraw, we treat it as a refund request. We do not ask you to give up the right to withdraw in return for starting at once.

Business customers have no legal right to withdraw. The 14-day refund applies to them too.

Chargebacks

If you have a problem with a payment, ask us first. A refund is faster than a chargeback. If you start a chargeback for a payment we have already refunded, or for a payment you can still get refunded, we give your bank the facts.

Money from stores

We do not take your money for products. If you buy a product from a store, the store handles refunds and returns under its own terms and the law. We cannot refund a store purchase.

Contact

support@plintus.ai. [COMPANY_NAME], Krivių g. 5, 01204 Vilnius.